How we work

dh insight staff have a proven track record of providing high quality research findings, having worked in the sector for over thirteen years.

We pride ourselves on providing a professional, quality research service within budget and to time: clients trust us to hit every deadline.

We focus on researching real audiences in real time, meaning clients can have confidence in our research findings.

The level of repeat business we gain is proof of our client satisfaction. Click here to read what our clients think of working with us.

We are focused on working with you: we take the time to understand your organisation, and what you want to achieve with the research findings.

We are cost effective: we ask questions that are productive, not ‘interesting to know’.

We know how to provide you with actionable and demonstrable research findings in a format that is user-friendly and maximises their impact.

We are MRS (Market Research Society) accredited and adhere to their market research code of conduct. We are registered under the Data Protection Act.

We are experienced independent research consultants with low overheads, and this translates into cost savings for you.

We charge a day rate for our time. Expenses, incentives for respondents etc are charged at cost. Direct costs are transparent, and any savings are returned to the client.

The members of staff you meet will also conduct the research project. We like to build relationships with our clients, helping us to provide you with excellent customer service.

There is senior involvement through every stage of the project and this translates into an effective and mutually beneficial process. By the time we debrief a project we know it inside out.

We are experts in both qualitative and quantitative approaches, enabling us to design the optimum approach for your needs ie based on the research questions, rather than the researchers’ skills sets.

We select the projects that we work on, ensuring that we remain enthusiastic about what we do.

For more information on Matt Dunn, director of dh insight, please click here.